The Role

You are an experienced and seasoned Client Servicer; meticulous, process-driven and a true people-person. You establish, build and maintain close and meaningful relationships with Koto’s clients and can work strategically towards Koto’s commercial goals.

Your Responsibilities

1. You manage the day-to-day running of multiple projects with ease and are able to work quickly, carefully and autonomously to ensure we deliver projects on time and on budget.
2. You know how to sell the Koto experience, prepping and taking part in Koto’s new business activities and help to ensure we put our best foot forward.
3. You build great relationships with your clients and internal teams — you know how to advocate for both and communicate clearly to each (both verbally and in writing).
4. You champion best practices across project management and client service, providing the best level of care and service to our clients throughout their time with us.
5. You own your projects and their resourcing, knowing who’s on what at all times whilst having one strategic eye on the future to aid your CSD with planning.
6. You can negotiate with ease. Contracts, fees, extensions, feedback. You can hold your own and bring clients back on side when the going gets tough.
7. You navigate and report financial data with clarity to your MD and finance team and can easily pull up reports and talk to them using our latest reporting tools. You take an active role in our KPIs and are aware of our monthly financial goals and support our journey to meeting them.
8. You nurture and mentor junior members of your team, guiding their decision-making behind the scenes to empower them to own their relationships.
9. You have a passion and interest in branding and the design community and are able to talk confidently to this in meetings and internal discussion.
10. You have a willingness to work in person in our LA studio, be an active part of our studio’s culture and are open to travel globally.

Our Responsibilities

1. We will ensure you have meaningful and regular access to your manager to support your personal development and career trajectory.
2. We will actively reward performance with promotions, pay increases and a discretionary annual bonus of up to 10% of salary to all employees.
3. We ensure Koto is an equal environment for all its employees.
4. We will support you in taking family leave and offer significant paid maternity and paternity.
5. We will actively encourage you to take 25 vacation days yearly, in addition to US national holidays (on average 10), and a studio closure between Christmas and New Year.
6. We offer a 401k that you can contribute to and Koto matches up to 4%.
7. We deploy a monthly ‘employee wellness’ benefits package via Juno of $105 per month.
8. We offer access to YCN and fund relevant training opportunities to any employee looking to develop themselves and career.
9. We reward five years of service with $5,000 and five days holiday. We reward ten years of service with $10,000 and four weeks holiday.
10. We will give you the opportunity to work from any of the five Koto studios globally, with appropriate planning and application.

Our Culture

• At Koto we encourage our team to be ‘rationally optimistic’ about the potential of our work, our clients, their businesses, and the power of brand.
• We pursue the best briefs, want to inspire meaningful work, and for those interested provide an opportunity to make the work of their lives. We are actively cultivating leadership, culture and spaces to encourage this.
• We work in person with an optional WFH day on Friday, and an additional two weeks remote a year. We believe this produces the best work, mentoring opportunities, collective learning and culture.
• We encourage autonomy in each member of our team, allowing them to manage their own time, hours and personal commitments appropriately to complete work.